Frequently Asked Questions
Find answers to common questions about our luxury footwear collections.
How do Amina Muaddi shoes fit?
Most of our styles run true to size; however, for pointed-toe designs and PVC styles, we recommend sizing up by a half size for optimal comfort.
Are your products authentic?
Yes, all products sold on our official store are 100% authentic and come with original packaging and certificates of authenticity.
How should I care for my satin and crystal-embellished heels?
We recommend avoiding contact with water and abrasive surfaces. Use a soft, dry cloth to gently clean satin and store them in the provided dust bags.
Do you offer repairs for damaged heels?
While we do not provide in-house repairs, we can recommend authorized luxury cobblers who specialize in our signature flared heel architecture.
Can I change or cancel my order after it has been placed?
Orders are processed rapidly to ensure quick delivery. Please contact customer service within 1 hour of placement to request any modifications.
Is international duties and taxes included in the price?
For most regions, duties and taxes are calculated at checkout to ensure a seamless delivery experience without additional fees upon arrival.